Frequently Asked Questions 💄

Have a question? We've got you covered. If you don't find your answer here, feel free to reach out to us directly!

🛍️ Orders

How do I place an order?

Simply browse our store, add your favorite products to the cart, and complete the checkout. Our team will then call you to confirm your order and arrange delivery.

Can I modify or cancel my order?

Yes! As long as your order hasn't been dispatched, you can contact us and we'll make the changes for you. Please reach out as soon as possible.

How will I know my order is confirmed?

After placing your order, you'll receive a confirmation message. One of our team members will also call you to confirm the details and delivery address.

🚚 Delivery

How long does delivery take?

Delivery typically takes 2 to 5 business days depending on your location. We'll give you an estimated timeframe when we call to confirm your order.

Do you deliver nationwide?

Yes, we deliver across Morocco. If you have a specific location in mind, feel free to ask us when we call you.

How much does delivery cost?

Delivery fees vary depending on your location. The exact cost will be confirmed during your order confirmation call.

↩️ Returns & Exchanges

Can I return a product?

We accept returns on products that are unopened and in their original condition within 7 days of delivery. Please contact us to initiate a return.

What if I received a damaged or wrong product?

We sincerely apologize! Please contact us immediately with a photo of the product and we'll resolve it as quickly as possible.

💳 Payment

What payment methods do you accept?

We currently accept cash on delivery (COD). Additional payment options may be available — ask our team when they call you.

💬 Contact Us

How can I reach you?

You can contact us via our website's contact form, or wait for our team to call you after placing your order. We're always happy to help! 💕